Frequently Asked Questions:
What is the difference between Home 5G Broadband and Home Broadband?
Home 5G Broadband is powered by the faster, stabler and smoother 5G network, with a designated model of wireless router, providing high-speed broadband service. No installation fee and on-site installation. Just plug and play.
Do I need to purchase wireless router?
No, we provide the wireless router and all is set up already. Just plug and go online.
What are the factors that influence user experience?
The provision of the service is subject to the network coverage of the Company. In case particular spots where the 5G network are not available, we will continue to provide the service through 4G network. Internet experience can vary due to factors such as the relative position between user and the base stations, the download server resources, Internet traffic conditions, the number of users, users’ devices and other factors that may arise. Wi-Fi coverage depends on factors such as area & layout of the premises, construction materials, and other extraneous factors.
What are the factors that influence user experience on Wi-Fi coverage?
Wi-Fi coverage depends on factors such as area & layout of the premises, construction materials, and other extraneous factors. Customer may purchase Wi-Fi extenders if needed.